Terms & Conditions
Introduction and Acceptance
Welcome to Orders 2 Fill Logistic LLC (“Company”, “we”, “us” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our courier and logistics services, including any use of our website, mobile applications, or customer support channels (collectively, the “Services”). By scheduling a delivery, using our online platforms, or otherwise utilizing our Services, you (“you” or “Customer”) agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you should not use our Services.
These Terms constitute a legally binding agreement between you and Orders 2 Fill Logistic LLC. From time to time, we may update these Terms – please review them periodically. Your continued use of the Services after any changes signifies your acceptance of the revised Terms.
1. Service Description
Orders 2 Fill Logistic LLC provides professional courier and logistics services with a focus on medical and pharmaceutical deliveries. Our Services include the pickup, transportation, and delivery of packages (such as medical supplies, prescription medications, lab specimens, or documents) to designated locations within our service area. We operate in compliance with all applicable laws and regulations, including healthcare privacy laws, to ensure the safe and lawful delivery of items. Key aspects of our service include:
Scheduling Deliveries: Customers can schedule pickups and deliveries through our website, by phone, or via authorized partners. We will confirm the details (pickup location, destination, time frames, and package information) at the time of booking.
Handling and Transportation: We handle all packages with care. Medical and pharmaceutical items are transported under appropriate conditions (for example, temperature-controlled environments if required for medications or specimens) and with confidentiality.
Delivery and Confirmation: We will attempt delivery to the recipient at the address provided. Depending on the service level, we may require a signature or ID verification upon delivery, especially for sensitive or controlled items (like prescription drugs). Once delivered, we may provide confirmation of delivery via our tracking system, email, or text notification.
Service Limitations: While we strive to serve a broad area, there may be geographic limits to our delivery coverage. We do not transport items that are illegal, improperly packaged, or unsafe.
We reserve the right to refuse any shipment that, in our sole discretion, violates these Terms or poses a risk. In such cases, we will inform you of the refusal and the reason (unless prohibited by law from disclosing the reason).
Our role is limited to providing delivery services. We are not a medical provider or pharmacy; we do not prescribe, dispense, or make medical decisions regarding the contents of any delivery. Any medical or pharmaceutical advice or instructions should come from a licensed professional, not from our delivery personnel.
2. User/Customer Responsibilities
When using our Services, you agree to fulfill the following responsibilities to ensure a smooth and secure delivery process:
Provide Accurate Information: You must provide complete and accurate information for each delivery order. This includes the correct names of the sender and recipient, pickup and delivery addresses, contact phone numbers, and any relevant details about the package contents (e.g., “temperature sensitive” or “fragile” notes). Inaccurate or incomplete information could result in delays, misdelivery, or return of the package.
Packaging and Labeling: You are responsible for properly packaging your items to withstand normal transportation conditions. All items should be sealed and, if necessary, placed in leak-proof containers (especially for medical specimens). Clearly label the package with the recipient’s name and address. If special handling is required (e.g., “Keep Refrigerated” or “Handle with Care”), you should mark the package accordingly and inform us at the time of booking. We are not liable for damage or loss resulting from inadequate packaging or labeling done by the Customer.
Compliance with Laws: You agree not to use our Services for any unlawful, harmful, or prohibited activities. This means you will not send any item that is illegal to possess or transport under applicable law (for example, illicit drugs, firearms, or hazardous materials not permitted by law). If the delivery involves regulated materials (such as prescription medications or medical samples), you confirm that you have the legal right to ship those items and that all required licenses or approvals have been obtained.
Timely Handover and Receipt: You (or your authorized agent) must be available at the agreed pickup location and time to hand over the package to our courier. Similarly, an authorized recipient should be available at the delivery address to receive the package. If we attempt a delivery and no one is available to accept it, we will follow our standard failed-delivery procedure (which may include attempting redelivery at a later time or returning the item to the sender, and additional charges may apply as per our policies).
Secure Credentials: If you create an online account with us, you are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Please notify us immediately of any unauthorized access or use of your account.
Payment Obligations: You agree to pay for the Services in accordance with the rates and terms provided to you at the time of your order.
All information you provide for payment (credit card, billing address, etc.) must be truthful and accurate. You are responsible for any charges and fees incurred for the delivery, including any applicable taxes or surcharges, as well as additional costs due to changes you request after dispatch (for example, rerouting to a different address).
By fulfilling these responsibilities, you help us ensure a reliable and effective service for all parties. Failure to meet these obligations may result in delays, additional fees, or refusal/cancellation of service. We reserve the right to refuse, cancel, or suspend your deliveries or account for violations of these responsibilities or any other provision of these Terms.
3. Delivery Process and Timing
We will make reasonable efforts to pick up and deliver packages in a timely manner as requested. However, all pickup and delivery times are estimates and not guaranteed. The transit time for your delivery may vary due to factors beyond our control, including but not limited to:
Weather and Traffic: Severe weather conditions, natural disasters, or heavy traffic may delay transportation.
Unexpected Events: Vehicle breakdowns, road closures, accidents, or other unforeseen events could impact our schedule.
Volume or Operational Constraints: During peak demand times or extraordinary events (such as public health emergencies), we may experience higher volume or restrictions that affect scheduling.
While we strive to meet requested deadlines (especially for time-sensitive medical deliveries), we are not liable for delays or failures in delivery caused by circumstances beyond our control. If we become aware of a significant delay or an issue fulfilling your delivery, we will do our best to inform you promptly and work with you on a solution (such as rescheduling or alternative arrangements).
Delivery Attempts: If we cannot complete a delivery on the first attempt (for example, no authorized person is available to receive the package or we are unable to access the location), we will follow our standard procedure. Typically, we will contact the sender and/or recipient to notify them and attempt to arrange a second delivery. Additional fees may apply for redelivery attempts beyond what was initially agreed.
If delivery remains unsuccessful, we may return the item to the sender or hold it at our facility for pickup, and the customer will be responsible for any storage or return costs as applicable. Proof of Delivery: For each completed delivery, we record proof of delivery which may include the recipient’s signature, a photo of the delivered package (without revealing contents), or electronic confirmation via our app or device. This proof of delivery is documented in our system. If you require a physical delivery receipt or detailed delivery report, please let us know in advance; additional charges might apply for special reporting requirements.
4. Fees and Payment Terms
Using our Services may involve fees which will be communicated to you when you place an order or sign a contract with us. By using our Services, you agree to pay all applicable delivery fees, surcharges, and any other amounts due in full, in the currency stated (typically U.S. Dollars), according to the payment terms provided. Key points regarding fees and payments:
Quotes and Estimates: If you request a price quote for a delivery, we will provide an estimate based on the information you give us (distance, weight, handling requirements, etc.). Please note this is an estimate; final charges may vary if the actual package details or circumstances differ (for example, if the package is heavier than stated or if additional waiting time or special handling is required). We will inform you of any significant differences that affect the price.
Billing: We may require payment at the time of order placement (prepaid), or we may invoice you after delivery, depending on your arrangement with us. For one-time or individual customers, payment is typically required upfront via credit/debit card or other accepted payment methods. Business clients with accounts may be invoiced periodically under agreed payment terms.
Late Payment: If any invoiced amount is not paid by the due date, we reserve the right to charge a late fee or interest as permitted by law, and/or to suspend or cancel pending deliveries for your account until payment is received. You will be responsible for any collection costs we incur (including reasonable attorneys’ fees) in recovering overdue amounts.
No Refunds for Completed Service: Once a delivery has been completed, fees paid are generally non-refundable, except in cases of service error or as required by law. If you cancel a delivery request after a driver has been dispatched but before completion, you may still be charged a cancellation fee or the cost for the portion of the service that was performed. We aim to be fair in resolving any billing disputes—please contact us if you believe there has been an error in billing and we will review the issue promptly.
Taxes and Surcharges: Quoted prices for our Services may not include applicable taxes or surcharges. You are responsible for any sales, use, or similar taxes imposed by governmental authorities in connection with the Services (except for taxes on our income). Any such charges will be added to your bill or otherwise collected as required by law. We may also include reasonable surcharges for fuel, tolls, or special handling, which will be disclosed to you at the time of booking if applicable.
All payments should be made through our approved payment methods. We use secure payment processing and do not store full credit card numbers on our own servers. By providing payment information, you represent that you are authorized to use the method you provide and that the information is valid. We reserve the right to decline or cancel orders if payment cannot be processed or if fraud is suspected.
5. Liability and Limitation of Liability
While we take great care in handling your deliveries, our liability to you for any loss, damage, or delay of your shipment is limited. By using our Services, you acknowledge and agree to the following limitations on our liability:
Limited Declared Value: If you have declared a value for the shipment and paid any applicable insurance or declared value fees, our liability for loss or damage to the contents of the package will be limited to the lower of (a) the declared value, or (b) the actual replacement cost of the items, up to a maximum limit (if stated in our service documentation). If no value is declared, our standard maximum liability per shipment is $[X] (for example, $100.00) or the amount mandated by applicable law, whichever is higher.
No Liability for Certain Damages: We are not liable for any indirect, incidental, consequential, or special damages arising from the use of our Services or any failure to deliver a shipment on time or intact. This means we will not cover losses such as lost profits, loss of business, emotional distress, or other non-direct damages that may result from a delivery issue. For example, if a delayed package causes disruption to your business or a missed appointment, our liability is limited to the delivery fee or declared value of the shipment, not the broader consequences.
Exclusions: We shall not be responsible for loss, damage, or delay caused by circumstances beyond our reasonable control, as mentioned in the Delivery Process section (e.g., natural disasters, strikes, government actions, or other “force majeure” events). Additionally, we are not liable for any loss or damage due to:
Improper Packaging by Customer: If damage results from your failure to properly pack or label the shipment.
Unapproved Contents: If you send items that are prohibited or not disclosed, and those items cause loss or are themselves lost (for instance, cash or perishable goods sent without our knowledge or consent).
Recipient’s Actions: Once a package is delivered to the correct address or individual and proof of delivery is obtained, we are not responsible for its security or condition thereafter.
Insurance: We do not automatically provide full insurance for the contents of shipments beyond the stated liability limits. If you desire additional coverage, please inquire about purchasing cargo insurance or declaring a higher value for your shipment (which may involve additional fees). Any claims for loss or damage must be submitted to us in writing within a specific time frame (for example, within 15 days of the delivery date or expected delivery date). We will provide claim forms and cooperate in the investigation, but failure to submit a timely claim may invalidate your claim.
Medical Deliveries Disclaimer: In the context of medical or pharmaceutical deliveries, we are not liable for the efficacy or condition of the contents as long as we have followed the agreed handling instructions. For example, if a medication’s effectiveness is impacted by delays or temperature changes that were outside our control or not caused by our negligence, we cannot be held responsible for those outcomes.
Our liability would still be limited to the cost of the delivery service or declared value of the item, not any health consequences to patients.
Maximum Aggregate Liability: To the fullest extent permitted by law, our total liability to you for any claims arising out of or related to our Services is limited to the amount paid by you for the specific delivery in question (or, if the claim is not related to a specific delivery, the amount you paid in the 6 months prior to the claim). This aggregate cap applies whether the claim is based on contract, tort, warranty, negligence, strict liability, or any other legal theory. Some jurisdictions do not allow certain limitations of liability or the exclusion of certain damages. If such laws apply to you, some of the above limitations may not apply, and we remain liable to the minimum extent required by law.
6. Disclaimer of Warranties
Our Services are provided “AS IS” and “AS AVAILABLE” to the maximum extent permitted by law. While we strive for excellence, we make no warranties that the Services will meet your requirements or expectations, nor that they will be uninterrupted, timely, secure, or error-free. We disclaim any and all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No advice or information, whether oral or written, obtained by you from us or through our Services shall create any warranty not expressly stated in these Terms. For example, we do not guarantee any specific delivery time or that every possible delivery request can be fulfilled. We do not warrant that our tracking information or notifications will always be accurate or up-to-date in real time. While we aim to maintain high uptime for our website and communications, we do not guarantee that the electronic features will be available at all times or free from viruses or other harmful components. In jurisdictions that do not allow the disclaimer of certain warranties, such warranties are disclaimed to the fullest extent permitted by law. This disclaimer of warranties is a fundamental part of our agreement to provide Services to you, and we would not be able to offer the Services without these limitations.
7. Privacy and Confidentiality
Your privacy is important to us. Our collection and use of personal information in connection with the Services are described in our Privacy Policy (above). By using our Services, you acknowledge that you have read and understood our Privacy Policy. In particular, when handling sensitive medical deliveries, we maintain confidentiality in accordance with our HIPAA obligations and privacy practices. Both parties (you and the Company) agree to keep confidential any non-public information obtained about the other party through the course of using the Services or in communications. For example, we will keep confidential any personal or business information you provide to us for deliveries, and you agree not to disclose any confidential information about our business practices or systems that you might learn (such as non-public security measures or pricing arrangements provided specifically to you).
If you are a healthcare provider or other entity covered by HIPAA, and you are disclosing protected health information to us for delivery purposes, it is your responsibility to have an appropriate Business Associate Agreement in place with us. We uphold our responsibility under such agreements and under HIPAA law. If you inadvertently receive someone else’s confidential information or PHI through our Services (for example, if you open a package mistakenly delivered to you that contains sensitive information), you should notify us immediately and not further use or disclose that information. Please refer to our Privacy Policy for details on how we protect your data. In the event of any conflict between these Terms & Conditions and the Privacy Policy regarding personal data and privacy matters, the Privacy Policy will govern those specific issues.
8. Intellectual Property
All content and materials available on our website, mobile app, or provided as part of our Services – including but not limited to text, logos, graphics, button icons, images, audio clips, software, and documentation – are the intellectual property of Orders 2 Fill Logistic LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws.
Use of Our IP: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and materials solely for the purpose of using our Services (e.g., scheduling deliveries or tracking shipments). You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, or transmit any of our content or intellectual property, except as explicitly permitted by us in writing. For example, you cannot scrape our website for data or use our logo without permission.
Trademarks: “Orders 2 Fill Logistic LLC” and our logos, slogans, or trade dress used on the site or in our Services are trademarks of the Company. You are not granted any right or license to use them. All other trademarks or service marks that appear in connection with the Services (for example, the name of a partner pharmacy or a payment processor) remain the property of their respective owners and are used only to refer to those companies or their services.
User Feedback: If you choose to provide feedback, suggestions, or ideas to us (e.g., improvements to the service or new features), you agree that we are free to use and implement such feedback without restriction or obligation to you. Any such feedback is provided voluntarily, and we can use it without compensating you, and without acknowledging you (unless we choose to do so).
Third-Party IP: We respect the intellectual property rights of others. If you believe that any content we provide infringes your copyright or other IP rights, please notify us with detailed information so we can investigate and respond appropriately (such as by removing the infringing content or addressing the issue).
Your use of our Services should also respect our intellectual property and that of others. You agree not to upload, post, or transmit any content through our systems that would violate someone else’s intellectual property rights.
9. Termination and Suspension
We hope to serve you well, but we reserve the right to suspend or terminate your access to the Services at any time at our discretion, with or without notice, for reasons including but not limited to:
Violation of Terms: If you breach any of these Terms or misuse the Services (for example, engaging in fraudulent activity, shipping prohibited items, or refusing to pay for services rendered), we may suspend your deliveries or terminate your account.
Legal or Safety Concerns: If we suspect that a package or activity is illegal, dangerous, or poses a security or privacy risk, we may halt the delivery and/or involve the appropriate authorities.
Non-Payment: Failure to pay for Services or repeated payment issues may result in suspension of service until the matter is resolved.
At Our Discretion: We may also terminate the Services or this agreement for convenience if we decide to discontinue the Service offering. In such case, if feasible, we will provide prior notice to active customers and fulfill any outstanding deliveries or refund any prepaid amounts for undelivered services.
If your account or service is terminated or suspended:
You remain responsible for any outstanding obligations (fees owed, claims for damage, etc.) incurred prior to termination.
The sections of these Terms that by their nature should survive termination (such as Liability Limitation, Dispute Resolution, Governing Law, and Indemnification) will continue to apply.
If you wish to terminate your use of our Services, you may simply stop using them. If you have a user account, you may request that we delete your account. Termination of service by you or us will not cancel any deliveries that are already in progress; if you need to cancel an active delivery, please contact us immediately to discuss the situation.
We also reserve the right to refuse future service to any customer who has violated these Terms or where we determine it is not in our business interest to provide service. We will act reasonably and fairly in exercising these rights.
10. Indemnification
You agree to indemnify, defend, and hold harmless Orders 2 Fill Logistic LLC, its owners, directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) that arise out of or relate to: (a) your use or misuse of the Services; (b) your violation of these Terms or any applicable law or regulation; (c) your infringement of any rights of any other person or entity (including intellectual property rights or privacy rights); or (d) any dispute you have with a recipient, sender, or third party (for example, if a recipient claims an item was not delivered and you dispute our delivery records, or if you send something you were not authorized to send). This means that if a third party (such as a government agency or another individual) brings a claim against us because of something you did (or failed to do) in connection with our Services, you will be responsible for any cost or loss we suffer and any legal fees we incur as a result of that claim. We will notify you promptly of any such claim and cooperate with you in the defense, at your expense.
You have the right to control the defense and settlement of the claim, provided that you do not settle any claim that involves an admission of guilt or liability on our part or imposes any obligations on us without our prior written consent. We reserve the right to participate in the defense with counsel of our choice at our own expense. Your indemnification obligation will survive the termination of these Terms and your use of the Services. This section does not require you to indemnify us for our own fraud, gross negligence, or willful misconduct.
11. Dispute Resolution
We value our relationship with you and aim to resolve any disagreements in a fair and efficient manner. If you have a dispute or concern with our Services, please contact us first so we can attempt to resolve it informally. Most issues can be solved through our customer service without needing formal action.
Governing Law
These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by and construed in accordance with the laws of the United States and the State of Texas, without giving effect to any conflict of law principles that would cause the laws of another jurisdiction to apply. If you are using our Services in a different state, please be aware that Texas law will still govern our relationship (to the extent not overridden by federal law, such as federal transport or privacy regulations).
Jurisdiction and Venue
Subject to the arbitration clause below (if applicable), you agree that any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in [County], Texas, and you consent to the personal jurisdiction and venue of those courts. We and you both waive any objections to the exercise of jurisdiction by such courts or to venue in such courts on grounds of inconvenient forum or otherwise.
Arbitration (Optional)
(If the Company prefers arbitration:) At our sole discretion, we may require you to submit any disputes arising from these Terms or the use of the Services, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Texas law. By agreeing to arbitration, BOTH PARTIES UNDERSTAND THAT THEY ARE WAIVING THEIR RIGHT TO SUE IN COURT or have a trial by jury for those claims. Arbitration will be conducted by a single neutral arbitrator, in English, and in a location mutually agreed upon (or if no agreement, in the city where our headquarters is located). The arbitrator’s decision shall be final and binding and judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs in the arbitration, and share the arbitrator’s fees equally, unless the arbitrator rules otherwise or applicable law provides otherwise.
Exceptions to Arbitration
Notwithstanding the above, either party may choose to pursue a claim in small claims court if the claim qualifies, and either party may bring suit in court to seek injunctive relief for intellectual property infringement or misuse of confidential information. Additionally, if the arbitration clause is not applicable or enforceable for a particular dispute, then the jurisdiction and venue provisions above apply.
No Class Actions
To the maximum extent permitted by law, you and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator (or court, if applicable) may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of the arbitration clause (if any) shall be null and void for that dispute, and it will be handled in court as set forth above. By agreeing to these Terms, you explicitly acknowledge and agree to the dispute resolution procedures and venue outlined above.
12. Changes to Terms
We may update, amend, or modify these Terms & Conditions from time to time. When we make changes, we will update the “Last Updated” date at the bottom of this document. In the case of significant changes that affect your rights or obligations, we will make reasonable efforts to notify you of the changes (for example, by posting a notice on our website or sending an email notification to customers, if appropriate). It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes to these Terms have been posted or communicated will constitute your acceptance of those changes. If you do not agree with a change, you should stop using our Services and, if applicable, cancel your account or deliveries. No modification of these Terms by you is valid or enforceable unless expressly agreed to by us in a written agreement signed by an authorized representative of Orders 2 Fill Logistic LLC.
13. Miscellaneous Provisions
Entire Agreement: These Terms (together with any Service-specific agreements and our Privacy Policy) constitute the entire agreement between you and Orders 2 Fill Logistic LLC regarding the Services. They supersede all prior and contemporaneous understandings, communications, or agreements, whether written or oral, regarding that subject matter. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. The invalid provision will be deemed modified so that it is valid and enforceable to the fullest extent allowed by law, or if it cannot be modified, then severed from these Terms. No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company. Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Relationship of Parties: You and the Company are independent contracting parties. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party has the authority to bind the other or incur obligations on the other’s behalf without prior consent. Headings: The headings used in these Terms (such as the section titles) are for convenience and reference only. They do not form a part of the Terms and will not limit or affect the interpretation of the provisions.
14. Contact Us (Support and Questions)
If you have any questions, concerns, or disputes regarding these Terms & Conditions or the Services, you are encouraged to contact us so we can assist you.
You can reach us at: Orders 2 Fill Logistic LLC
Attn: Customer Support / Legal Department
Location: Sugar Land, Texas
Email: services@orders2filllogistic.com
Phone: +1 (844)-716-7337
We will do our best to respond promptly and help resolve any issues. Your satisfaction and the safe handling of your deliveries are our top priorities. Last Updated: March 6, 2025
Our shifting professionals are the passionate about service.
services@orders2filllogistic.comLocation: Sugar Land, Texas
Call Us: +1 (844)-716-7337
Hours: Monday – Friday, 7:00 AM – 4:00 PM
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