Privacy Policy
Introduction
Orders 2 Fill Logistic LLC (“Company”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect in the course of providing our courier and logistics services (especially for medical and pharmaceutical deliveries), how we use and safeguard that information, and your rights regarding your data. We operate in the United States and adhere to all applicable U.S. laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) for protected health information. By using our services, you agree to the data practices described in this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
We only collect personal information necessary to fulfill our delivery services. This information is typically provided directly by you (or by a healthcare provider or pharmacy arranging a delivery) and may include:
Identification and Contact Details: Name, delivery address, email address, telephone number, and any other contact details needed to pick up or deliver your package.
Delivery Information: Details about the shipment such as tracking numbers, package contents or descriptions (e.g. medical supplies or prescriptions), and delivery instructions. We treat any health-related details (for example, a label indicating a medication name or medical sample) as Protected Health Information under HIPAA.
Payment Information: If you are paying for our services, we may collect payment details (e.g. credit card information or billing address). This information is used solely to process transactions and is handled with secure payment processors.
Usage Data: When you interact with our website or customer service, we may collect technical data like IP address, browser type, and access times. This usage data is generally used in aggregate to improve our website and services and is not linked to you personally.We do not collect any personal information beyond what is needed for deliveries and operations.
We do not knowingly collect information from children under 13 without verifiable parental consent, consistent with the Children’s Online Privacy Protection Act (COPPA).
How We Use Your Information
We use the collected information only for legitimate business purposes in connection with our courier and logistics services, including to:
Provide and Track Deliveries: We use names, addresses, and contact details to pick up and deliver packages to the correct location and recipient. We may also use your phone or email to provide delivery updates, obtain special delivery instructions, or notify you of any issues (for example, if we cannot complete a delivery).
Ensure Compliance with Law (Including HIPAA): If we are handling medical or pharmaceutical items, we use the information on the package (such as contents or recipient details) strictly as needed to comply with legal requirements and safe handling procedures. We do not use health-related information for any purpose other than performing the requested delivery and meeting our obligations under the law.
Process Payments and Operations: If you pay for our services, we use payment information to process the transaction. We may also use personal information for internal operations like record-keeping, accounting, audits, and billing.
Communicate with You: We may send service-related communications, such as confirmations, receipts, invoices, delivery status alerts, or responses to inquiries you send us. We will not send you marketing emails or newsletters unless you explicitly opt-in to such communications.
Improve Our Services: We may use aggregated, non-identifiable information (such as overall delivery metrics or website usage analytics) to improve scheduling, routing, customer service, and the functionality of our website. This data does not personally identify any individual.
We will not use your personal information for any purposes unrelated to the delivery services and operations described above without your consent.
HIPAA Compliance (Protected Health Information)
Because we handle medical and pharmaceutical deliveries, we understand the importance of protecting Protected Health Information (PHI) under HIPAA. We treat any personal health-related information we encounter in the delivery process with the highest degree of confidentiality and security. Our commitments under HIPAA include:
Use and Disclosure: We only use or disclose PHI for purposes of carrying out the delivery or as otherwise required by law. For example, we may share necessary information with the intended recipient or with a healthcare provider that sent the package, but we will not disclose PHI to any party not involved in the delivery process.
Business Associate Agreements: In many cases, we act as a Business Associate to healthcare providers or pharmacies. We enter into Business Associate Agreements as required, which contractually obligate us to protect PHI in accordance with HIPAA standards. We abide by these agreements and HIPAA’s Privacy Rule and Security Rule at all times when handling PHI.
Safeguards: We implement administrative, physical, and technical safeguards to secure PHI. This includes training our drivers and staff on HIPAA requirements and privacy procedures, using secure, password-protected systems for any electronic records, and maintaining strict control over physical documents or packages that contain health information. For example, delivery documents with PHI are kept confidential, and packages are transported in secure containers or vehicle compartments to prevent unauthorized access.
Incident Response: In the unlikely event of any unauthorized access, loss, or disclosure of PHI (a potential “breach”), we will promptly investigate and take appropriate action. If a breach of unsecured PHI occurs, we will notify the affected healthcare provider (and individual if required) without unreasonable delay, in accordance with HIPAA breach notification rules. We maintain an incident response plan for handling such situations.
Your privacy is of utmost importance to us. If you have questions about how we handle PHI or need to report a privacy concern, please see the Contact Us section below.
Data Security
We take security measures to protect all personal information (including any PHI) in our custody. These measures follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, or alteration of your information. Our security practices include:
Secure Systems: We store electronic records in secure computer systems with safeguards such as encryption, firewalls, and access controls. For example, any sensitive personal data we transmit is protected via encryption (HTTPS/SSL) during transfer, and stored in encrypted form where appropriate.
Access Controls: Only authorized personnel with a legitimate business need can access personal data. Our employees, drivers, and contractors are trained on confidentiality and are required to follow our privacy and security policies. Each has unique login credentials for systems, and access to information is limited to what they need to perform their duties (principle of least privilege).
Physical Security: Hard copy records or packages containing personal information are secured. Our facilities are protected by appropriate physical security (locked offices or file cabinets). When in transit, shipments are attended or locked to prevent theft or tampering.
Retention and Disposal: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and contractual obligations (such as maintaining delivery records for compliance or audit purposes). When information is no longer needed, we dispose of it securely. For example, paper records are shredded, and electronic data is securely erased or anonymized.
Monitoring and Testing: We regularly review our security procedures and may update them as technology and threats evolve. We also monitor our systems for potential vulnerabilities or breaches and have protocols in place to respond to security incidents.
Despite our efforts, please note that no method of data transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. However, we will promptly inform you and take appropriate steps if we become aware of a data security incident affecting your personal information, as required by law.
Your Rights and Choices
We believe in transparency and giving you control over your personal information. Depending on the circumstances and applicable law, you have the following rights regarding your data:
Access and Portability: You have the right to request a copy of the personal information we hold about you. We will provide this information in a readily usable format. For medical-related information or PHI that we handle on behalf of a healthcare provider, we may direct you to that provider to ensure proper authorization before release, in line with HIPAA regulations.
Correction: If any of your personal information in our records is incorrect or outdated, you have the right to request that we correct or update it. For example, if you move or change your phone number, you can notify us to update your delivery information.
Deletion: You can request that we delete personal information we have about you if it is no longer needed for the purposes it was collected. Note that we may need to retain certain information for a period of time to comply with legal obligations, resolve disputes, or enforce our agreements. If we are acting under a contract (such as a BAA with a healthcare provider), we will coordinate any deletion of PHI requests with the appropriate covered entity as required by HIPAA.
Restriction of Use: You may request that we restrict the processing of your personal information in certain circumstances – for instance, if you contest the accuracy of the data or if you object to our use of the data. We will consider and comply with such requests as required by law.
Opt-Out of Communications: If we send non-essential or marketing communications (for example, a newsletter or promotional offer), you have the right to opt out or unsubscribe. However, note that we do not share your data for third-party marketing, and we generally only send service-related communications. You will continue to receive transactional messages (like delivery updates or invoices) as long as you use our services.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. For instance, we won’t deny you services or charge different prices simply because you made a privacy request.To exercise any of these rights, please contact us using the information in the Contact Us section. We may need to verify your identity (for example, by asking for information that confirms you are the correct person) before fulfilling certain requests, especially for sensitive data, to protect your security. For requests concerning PHI under HIPAA, additional verification or coordination with your healthcare provider may be necessary.
Sharing of Personal Information
We respect your privacy and understand the importance of keeping your personal data confidential. We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share personal data only in the following limited situations:
With Service Providers (Internal Operations): We may share information with trusted third-party service providers who perform functions on our behalf to operate our business. For example, this could include IT service providers managing our data systems or independent contract couriers assisting with deliveries in peak times. In all cases, these service providers are given only the information necessary to perform their duties, and they are contractually obligated to protect your information and use it only for our specified purposes. They must abide by confidentiality agreements (and if PHI is involved, they either fall under the conduit exception or sign a Business Associate Agreement as applicable) to ensure your data remains secure.
For Legal Compliance and Protection: We may disclose personal information if required to do so by law or legal process (for example, in response to a subpoena or court order). We may also share information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If we receive an inquiry from law enforcement or regulators regarding a shipment, we will verify its legitimacy and only provide the minimum necessary information.
Business Transfers: In the unlikely event that our company undergoes a business transaction such as a merger, acquisition, corporate reorganization, or sale of assets, your information may be transferred to the successor or new owner as part of that transaction. If that happens, your information will remain subject to the protections of this Privacy Policy (unless you are notified otherwise and consent to any new terms).
With Your Consent: Apart from the cases listed above, we will only share your personal information with third parties if we have your explicit consent to do so. For example, if you ask us to coordinate with a family member or a third-party service for a special delivery arrangement, we will share information as needed with your permission.Importantly, any sharing of information is solely for the purposes of carrying out our services or meeting our legal obligations. We do not share your personal data with any third parties for their independent use. If you have questions about third parties we work with, feel free to contact us for more information.
Cookies and Tracking Technologies
(If our website uses cookies or similar technologies, this section explains their use. If not, this section can be omitted.)
Our website may use “cookies” and similar tracking technologies to enhance your user experience. Cookies are small text files placed on your device that help us remember your preferences, understand how our site is used, and improve our services. For example, we might use cookies to keep you logged into any account dashboard or to remember your language preferences.
Types of Cookies: We use only necessary and functional cookies; we do not use advertising or third-party analytics cookies that track you beyond our site. The cookies we use might include session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them).
Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality of our website—for instance, some features may not work properly if cookies are turned off.
No Third-Party Tracking: We do not allow third-party advertising networks to collect information about users on our site, and we do not share usage data with third parties for advertising purposes. Any analytics we perform are done in-house or via privacy-focused tools and only at an aggregate level.
By using our website, you consent to our use of cookies as described above. You will be notified of our cookie usage when you first visit our site, and you can adjust your settings at any time.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by prominently posting a notice on our website or by other appropriate means. The “Last Updated” date at the top of this policy will always indicate when the last changes were made.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you continue to use our services after any changes to this policy become effective, your continued use will be considered acceptance of those changes. For significant changes regarding how we handle PHI or sensitive data, we may seek your acknowledgment or consent as required by law.Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Orders 2 Fill Logistic LLC
Attn: Privacy Officer
Location: Sugar Land, Texas
Email: services@orders2filllogistic.com
Phone: +1 (844)-716-7337
We will respond to your inquiries as soon as possible, typically within 30 days. If you are a patient or recipient of a medical delivery and believe your HIPAA privacy rights have been violated, you may also file a complaint with the U.S. Department of Health & Human Services (HHS). We will not retaliate against anyone for raising a privacy concern or filing a complaint. Your privacy and trust are important to us, and we are committed to resolving any issues in a fair and transparent manner.
Orders 2 Fill Logistic LLC (“Company”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect in the course of providing our courier and logistics services (especially for medical and pharmaceutical deliveries), how we use and safeguard that information, and your rights regarding your data. We operate in the United States and adhere to all applicable U.S. laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) for protected health information. By using our services, you agree to the data practices described in this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
We only collect personal information necessary to fulfill our delivery services. This information is typically provided directly by you (or by a healthcare provider or pharmacy arranging a delivery) and may include:
Identification and Contact Details: Name, delivery address, email address, telephone number, and any other contact details needed to pick up or deliver your package.
Delivery Information: Details about the shipment such as tracking numbers, package contents or descriptions (e.g. medical supplies or prescriptions), and delivery instructions. We treat any health-related details (for example, a label indicating a medication name or medical sample) as Protected Health Information under HIPAA.
Payment Information: If you are paying for our services, we may collect payment details (e.g. credit card information or billing address). This information is used solely to process transactions and is handled with secure payment processors.
Usage Data: When you interact with our website or customer service, we may collect technical data like IP address, browser type, and access times. This usage data is generally used in aggregate to improve our website and services and is not linked to you personally.We do not collect any personal information beyond what is needed for deliveries and operations.
We do not knowingly collect information from children under 13 without verifiable parental consent, consistent with the Children’s Online Privacy Protection Act (COPPA).
How We Use Your Information
We use the collected information only for legitimate business purposes in connection with our courier and logistics services, including to:
Provide and Track Deliveries: We use names, addresses, and contact details to pick up and deliver packages to the correct location and recipient. We may also use your phone or email to provide delivery updates, obtain special delivery instructions, or notify you of any issues (for example, if we cannot complete a delivery).
Ensure Compliance with Law (Including HIPAA): If we are handling medical or pharmaceutical items, we use the information on the package (such as contents or recipient details) strictly as needed to comply with legal requirements and safe handling procedures. We do not use health-related information for any purpose other than performing the requested delivery and meeting our obligations under the law.
Process Payments and Operations: If you pay for our services, we use payment information to process the transaction. We may also use personal information for internal operations like record-keeping, accounting, audits, and billing.
Communicate with You: We may send service-related communications, such as confirmations, receipts, invoices, delivery status alerts, or responses to inquiries you send us. We will not send you marketing emails or newsletters unless you explicitly opt-in to such communications.
Improve Our Services: We may use aggregated, non-identifiable information (such as overall delivery metrics or website usage analytics) to improve scheduling, routing, customer service, and the functionality of our website. This data does not personally identify any individual.
We will not use your personal information for any purposes unrelated to the delivery services and operations described above without your consent.
HIPAA Compliance (Protected Health Information)
Because we handle medical and pharmaceutical deliveries, we understand the importance of protecting Protected Health Information (PHI) under HIPAA. We treat any personal health-related information we encounter in the delivery process with the highest degree of confidentiality and security. Our commitments under HIPAA include:
Use and Disclosure: We only use or disclose PHI for purposes of carrying out the delivery or as otherwise required by law. For example, we may share necessary information with the intended recipient or with a healthcare provider that sent the package, but we will not disclose PHI to any party not involved in the delivery process.
Business Associate Agreements: In many cases, we act as a Business Associate to healthcare providers or pharmacies. We enter into Business Associate Agreements as required, which contractually obligate us to protect PHI in accordance with HIPAA standards. We abide by these agreements and HIPAA’s Privacy Rule and Security Rule at all times when handling PHI.
Safeguards: We implement administrative, physical, and technical safeguards to secure PHI. This includes training our drivers and staff on HIPAA requirements and privacy procedures, using secure, password-protected systems for any electronic records, and maintaining strict control over physical documents or packages that contain health information. For example, delivery documents with PHI are kept confidential, and packages are transported in secure containers or vehicle compartments to prevent unauthorized access.
Incident Response: In the unlikely event of any unauthorized access, loss, or disclosure of PHI (a potential “breach”), we will promptly investigate and take appropriate action. If a breach of unsecured PHI occurs, we will notify the affected healthcare provider (and individual if required) without unreasonable delay, in accordance with HIPAA breach notification rules. We maintain an incident response plan for handling such situations.
Your privacy is of utmost importance to us. If you have questions about how we handle PHI or need to report a privacy concern, please see the Contact Us section below.
Data Security
We take security measures to protect all personal information (including any PHI) in our custody. These measures follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, or alteration of your information. Our security practices include:
Secure Systems: We store electronic records in secure computer systems with safeguards such as encryption, firewalls, and access controls. For example, any sensitive personal data we transmit is protected via encryption (HTTPS/SSL) during transfer, and stored in encrypted form where appropriate.
Access Controls: Only authorized personnel with a legitimate business need can access personal data. Our employees, drivers, and contractors are trained on confidentiality and are required to follow our privacy and security policies. Each has unique login credentials for systems, and access to information is limited to what they need to perform their duties (principle of least privilege).
Physical Security: Hard copy records or packages containing personal information are secured. Our facilities are protected by appropriate physical security (locked offices or file cabinets). When in transit, shipments are attended or locked to prevent theft or tampering.
Retention and Disposal: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and contractual obligations (such as maintaining delivery records for compliance or audit purposes). When information is no longer needed, we dispose of it securely. For example, paper records are shredded, and electronic data is securely erased or anonymized.
Monitoring and Testing: We regularly review our security procedures and may update them as technology and threats evolve. We also monitor our systems for potential vulnerabilities or breaches and have protocols in place to respond to security incidents.
Despite our efforts, please note that no method of data transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. However, we will promptly inform you and take appropriate steps if we become aware of a data security incident affecting your personal information, as required by law.
Your Rights and Choices
We believe in transparency and giving you control over your personal information. Depending on the circumstances and applicable law, you have the following rights regarding your data:
Access and Portability: You have the right to request a copy of the personal information we hold about you. We will provide this information in a readily usable format. For medical-related information or PHI that we handle on behalf of a healthcare provider, we may direct you to that provider to ensure proper authorization before release, in line with HIPAA regulations.
Correction: If any of your personal information in our records is incorrect or outdated, you have the right to request that we correct or update it. For example, if you move or change your phone number, you can notify us to update your delivery information.
Deletion: You can request that we delete personal information we have about you if it is no longer needed for the purposes it was collected. Note that we may need to retain certain information for a period of time to comply with legal obligations, resolve disputes, or enforce our agreements. If we are acting under a contract (such as a BAA with a healthcare provider), we will coordinate any deletion of PHI requests with the appropriate covered entity as required by HIPAA.
Restriction of Use: You may request that we restrict the processing of your personal information in certain circumstances – for instance, if you contest the accuracy of the data or if you object to our use of the data. We will consider and comply with such requests as required by law.
Opt-Out of Communications: If we send non-essential or marketing communications (for example, a newsletter or promotional offer), you have the right to opt out or unsubscribe. However, note that we do not share your data for third-party marketing, and we generally only send service-related communications. You will continue to receive transactional messages (like delivery updates or invoices) as long as you use our services.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. For instance, we won’t deny you services or charge different prices simply because you made a privacy request.To exercise any of these rights, please contact us using the information in the Contact Us section. We may need to verify your identity (for example, by asking for information that confirms you are the correct person) before fulfilling certain requests, especially for sensitive data, to protect your security. For requests concerning PHI under HIPAA, additional verification or coordination with your healthcare provider may be necessary.
Sharing of Personal Information
We respect your privacy and understand the importance of keeping your personal data confidential. We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share personal data only in the following limited situations:
With Service Providers (Internal Operations): We may share information with trusted third-party service providers who perform functions on our behalf to operate our business. For example, this could include IT service providers managing our data systems or independent contract couriers assisting with deliveries in peak times. In all cases, these service providers are given only the information necessary to perform their duties, and they are contractually obligated to protect your information and use it only for our specified purposes. They must abide by confidentiality agreements (and if PHI is involved, they either fall under the conduit exception or sign a Business Associate Agreement as applicable) to ensure your data remains secure.
For Legal Compliance and Protection: We may disclose personal information if required to do so by law or legal process (for example, in response to a subpoena or court order). We may also share information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If we receive an inquiry from law enforcement or regulators regarding a shipment, we will verify its legitimacy and only provide the minimum necessary information.
Business Transfers: In the unlikely event that our company undergoes a business transaction such as a merger, acquisition, corporate reorganization, or sale of assets, your information may be transferred to the successor or new owner as part of that transaction. If that happens, your information will remain subject to the protections of this Privacy Policy (unless you are notified otherwise and consent to any new terms).
With Your Consent: Apart from the cases listed above, we will only share your personal information with third parties if we have your explicit consent to do so. For example, if you ask us to coordinate with a family member or a third-party service for a special delivery arrangement, we will share information as needed with your permission.Importantly, any sharing of information is solely for the purposes of carrying out our services or meeting our legal obligations. We do not share your personal data with any third parties for their independent use. If you have questions about third parties we work with, feel free to contact us for more information.
Cookies and Tracking Technologies
(If our website uses cookies or similar technologies, this section explains their use. If not, this section can be omitted.)
Our website may use “cookies” and similar tracking technologies to enhance your user experience. Cookies are small text files placed on your device that help us remember your preferences, understand how our site is used, and improve our services. For example, we might use cookies to keep you logged into any account dashboard or to remember your language preferences.
Types of Cookies: We use only necessary and functional cookies; we do not use advertising or third-party analytics cookies that track you beyond our site. The cookies we use might include session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them).
Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality of our website—for instance, some features may not work properly if cookies are turned off.
No Third-Party Tracking: We do not allow third-party advertising networks to collect information about users on our site, and we do not share usage data with third parties for advertising purposes. Any analytics we perform are done in-house or via privacy-focused tools and only at an aggregate level.
By using our website, you consent to our use of cookies as described above. You will be notified of our cookie usage when you first visit our site, and you can adjust your settings at any time.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by prominently posting a notice on our website or by other appropriate means. The “Last Updated” date at the top of this policy will always indicate when the last changes were made.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you continue to use our services after any changes to this policy become effective, your continued use will be considered acceptance of those changes. For significant changes regarding how we handle PHI or sensitive data, we may seek your acknowledgment or consent as required by law.Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Orders 2 Fill Logistic LLC
Attn: Privacy Officer
Location: Sugar Land, Texas
Email: services@orders2filllogistic.com
Phone: +1 (844)-716-7337
We will respond to your inquiries as soon as possible, typically within 30 days. If you are a patient or recipient of a medical delivery and believe your HIPAA privacy rights have been violated, you may also file a complaint with the U.S. Department of Health & Human Services (HHS). We will not retaliate against anyone for raising a privacy concern or filing a complaint. Your privacy and trust are important to us, and we are committed to resolving any issues in a fair and transparent manner.
Our shifting professionals are the passionate about service.
services@orders2filllogistic.comLocation: Sugar Land, Texas
Call Us: +1 (844)-716-7337
Hours: Monday – Friday, 7:00 AM – 4:00 PM
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